CIO Advisor APAC named Parkes BPO Solutions Inc. as Top Contact Center Services Companies for 2020. It is an honor to be named by a prestigious company as a top contact center services companies in Cebu City where many other excellent companies thrive.
CIO Advisor also featured us in a one-page article in their May 2020 newsletter where we shared our company philosophy that “Parkes BPO is its clients’ partners and not a mere solution/service provider.” Parkes BPO implement close client… Click To Tweet
“Parkes BPO is a customer-centric contact center that carefully selects its clients, who best suit the services it has to offer and always puts the client’s needs at the forefront. The company works closely and directly with its clients, where its employees function as the extension of the client’s organization. Understanding their business needs and product requirements, Parkes BPO trains its employees to provide specific services, which are attuned to their overall business strategy.”
Among other things, we talked about the challenges we faced getting clients, providing excellent services that matches the clients’ needs, and still maintaining reasonable work-life balance for our employees. We shared a short case study where we helped one client improve their online presence and reduce their paid search costs by revamping their website, boosting the content, and strategy overall marketing efforts. We also highlighted one of the tools — Leavestar — to help our clients monitor employee attendance. This tool ensures that the employees we provide our clients give their 100% productivity, no matter the situation.
“We believe that human intelligence (HI) was, is, and will always remain relevant in the contact center industry,” Peter Levis, Parkes BPO’s CEO and founder, tells CIO Advisor.
About CIO Advisor
CIO Advisor APAC is a publisher of news enabling medium- to large- enterprises in the Asia-Pacific region to leverage technology for their business. CIO Advisor’s mission is to enable CIO’s of medium to large enterprises based in APAC countries to leverage technology for their businesses.
About Parkes BPO Solutions
Parkes BPO Solutions Inc. is an outsourcing company in Cebu City, Philippines, providing top quality business processing services to clients in Australia and New Zealand.
We offer administrative support, digital marketing, and virtual assistance services — services aimed at helping clients save time, simplify processes, reduce costs, and boost efficiency without compromising their business standards.