Archives: Knowledge Base

What is Chat Etiquette?

Live Chat Chat etiquette defines the guidelines a chat agent should follow while interacting with customers on chat. Customers these days increasingly use chat for support. Using colloquial language or providing mediocre chat support can …

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Overview

Overview Reference for this category is from SNHU.

Mobile Marketing

Mobile Marketing This digital marketing type is this focused on reaching your target audience on their smart phone or tablet. Mobile marketing reaches people through text messages, social media, websites, email and mobile applications. Marketers …

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Email Marketing

Email Marketing Even with the emergence of social media, mobile applications and other channels, email is still one of the most effective marketing techniques, Rogers said. It can be part of a content marketing strategy, …

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Content Marketing

Content Marketing Content marketing uses storytelling and information sharing to increase brand awareness. Ultimately, the goal is to have the reader take an action towards becoming a customer, such as requesting more information, signing up …

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Social Media Marketing

Social Media Marketing This includes everything a business does via social media channels. Just about everyone is familiar with social media, but marketers must approach social with an integrated and strategic approach. Social media marketing goes far …

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Pay-per-Click

Pay-per-Click Pay-per-click refers to paid advertisements and promoted search engine results. This is a short-term form of digital marketing, meaning that once you are no longer paying, the ad no longer exists. Like SEO, PPC …

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