Assessment - Parkes BPO

Hi, Applicant!

Thank you for your interest in the job posting and for taking the time today for the assessment and interview.

Please read the instructions below to complete your assessment process.

- Step 1 of 3

Complete Your Personal Details

Name *

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Typing Test

Copy and go to the link below for your typing test.

https://www.aptitude-test.com/typing-test.html

Use a desktop computer or a laptop to take this test.

Reminders:
-After you are done with your typing test, take a screen shot of full page of the result.
-Make sure to cover full screen shot including the time of your computer.
-Upload your typing test result (full screen screenshot) for this assessment.

Upload Typing Test Result *

Click or drag a file to this area to upload.

Attention To Details Test

Problem 1

How many different email addresses are listed below?

annamariagarcia@parkesbpo.com

annmariagarcia@parksbpo.com

annmarigarcia@parkesbpo.com

annamariagarcia@parkesbpo.com

Question 1 *

Just 1 - all email addresses are the same.
There are 2 different email addresses listed.
There are 3 different email addresses listed.

Problem 2

Compare the address on file with the address provided by the client.

How many words, numbers, and punctuation marks are different in the two versions?

Address on file:

Hugh C Kidmann
Level 4 252 Elizabeth Street
Sydney NSW 2000
+61-2-8286-8037

Address in yearbook:

Hugh C Kidman
Level 4 255 Elizabeth Street
Sydney NSW 2000
+61-2-8236-8037

Question 2 *

There is 1 difference in the addresses.
There are 2 differences in the addresses.
There are 3 differences in the addresses.

Problem 3

Parkes BPO had already reserved a table for 10 at a restaurant for the company's lunch out when John and Jen, who are working remote, called to say they will join the activity.
No sooner had the Admin changed the reservation when George, who was also working remote, messaged to say he would be in town and would love to join the lunch.
However, one day before lunch, Sweet filed for sick leave due to COVID-19.
So, Admin called to change the reservation one final time.

What was the final number of people for the company lunch reservation?

Question 3 *

13
12
Cannot be determined.

Problem 4

Gio was reviewing a set of company reports. There were 100 reports in total, out of which 25 were marketing reports, 15 were financial reports, and 20 were HR reviews.
Each report had 10 pages and a freelance was hired to upgrade all the reports, except those for finance and marketing. The freelancer's rate is $2 per page.

How much will the freelancer bill for the reports?

Question 4 *

$1,000
$1,200
$1,100

Problem 5

Two co-workers are planning a two-day trip to Manila to attend the BTS concert. One co-worker cannot take off work on Mondays or Wednesdays. The other co-worker has a flexible weekday schedule but must be in town throughout the entire weekend.

On which day can they begin their trip?

Question 5 *

Tuesday
Thursday
Cannot be determined.

Problem 6

How many words and punctuation marks are different between the two statements?

Statement A:
Our company has grown from a small group of independently outsourced freelancers to a dynamic team of professionals experienced in a variety of fields, including online marketing, accounting and finance, and business administration.

Statement B:
Our company has grown from a group of independent outsourced freelancers to a dynamic team of professionals experienced in a variety of fields, including online marketing, accounting and finance, and business administration.

Question 6 *

There is 1 difference between Statement A and Statement B.
There are 2 differences between Statement A and Statement B.
There are 3 differences between Statement A and Statement B.

Problem 7

How many words and punctuation marks are different between the two statements?

Statement A:
She sits in the park. Her clothes are out of date. Two children whine and bicker, tug her skirt. A third draws aimless patterns in the dirt. Someone she loved once passed by – too late

Statement B:
She sits in the park. Her clothes are out of date. Two children whine and bicker, tugged her skirt. A third draws aimless patterns in the dirt. Someone she loved once passed by – too late

Question 7 *

There is no difference between Statement A and Statement B.
There is 1 difference between Statement A and Statement B.
There are 2 differences between Statement A and Statement B.

Problem 8

The following are invoice numbers sent to you for reconciliation.

How many different invoices are there?

Invoice 1: 432NV982BV2729

Invoice 2: 432NV988DV2729

Invoice 3: 432NV882BV2729

Invoice 4: 432NV982BV2729

Question 8 *

All samples belong to the same batch.
There are samples from 2 different batches.
There are samples from 3 different batches.

Communications Test

Problem 9

A colleague has made a mistake that has delayed the completion of your project.

Which of the following messages would you send to your colleague after they explained how the mistake happened?

Question 9 *

Thank you for taking the time to explain what happened. How can we make sure this does not happen again?
I don't really need your explanation right now, just don't let it happen again in the future.
Your explanation is appreciated but, next time, if you don't know what to do, best to ask for help.

Problem 10

What is the "call to action" in the following message?

Hi, I sent you an email attaching the documents that you can use in your report.
Once you've browsed through them, give me a call and we'll discuss a solution for the problem before your presentation next week.

Question 10 *

Schedule a meeting.
Prepare the report.
Contact the sender by phone.

Problem 11

When attending a Teams video conference, how can you best show that you are listening and engaged?

Question 11 *

Use a virtual office background to show that you are in the right mindset.
Keep your microphone open to show your readiness to participate.
Use the "raise your hand" function to ask follow-up questions.

Problem 12

A teammate approached you to discuss an apparent misunderstanding between the two of you.

Which of the following should you do?

Question 12 *

Tell your teammate that you are busy and would rather not discuss the matter.
Put everything away and pay full attention to what your teammate is saying.
Report your teammate to your direct supervisor.

Note: Select only one.

Problem 13

A teammate sends you an email asking you to complete a task that is not part of what you had decided at your last team meeting.

What should you do?

Question 13 *

Forward the email to your supervisor so he can talk with your teammate.
Tell your teammate that you refuse to do the task.
Reply to your teammate and explain that the task is not part of what you have agreed upon.

Problem 14

You are tasked to reach out to a client that has been referred by another client.

What do you include in your first email?

Question 14 *

What your organization does and their services.
Who referred you to them and why.
Something flattering about their company.

Problem 15

You emailed your plan for an upcoming project to your supervisors. After reviewing it, they sent you feedback on things to change but you think making the changes will hinder you from meeting the project's goals.

How do you best handle the situation?

Question 15 *
Inform your supervisors of the reasons why the changes they propose will not work.
Do what your supervisors suggest.
Ignore your supervisors’ suggestions and go ahead with the project.

Note: Select only one.

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